COVID-19 Response

Please read carefully and check back often for updates

Dear Broadland Balloons Balloonists,

Update 26th September 2020.

Below is a short FAQs page to answer some of the most common questions about our COVID-19 response. Our office is still ‘open’ with calls diverted to home based staff, so please only call if it is  necessary. We can process orders over the phone and arrange posting of vouchers, but flight date reservations for existing voucher holders should be made through this website.

As we work through this unprecedented crisis together, we thank you for supporting our small family business and we hope that you and your loved ones are keeping safe and well. We look forward to meeting you all in a field someday soon to embark on an exciting adventure into the sky.

We will update this page as often as aviation news is available, so please check back regularly.

Kind regards,

The Broadland Balloons Team

 

Will COVID-19 affect my flight?

The Civil Aviation Authority (CAA) and Department for Transport (DfT) are slowly easing the restrictions which have prevented balloon flights from taking place during the Coronavirus pandemic. From the 4th of July, we were permitted to resume pilot training programs, such that students could fly with instructors or examiners. Under the CAA’s guidance, we have recently been able to service customers who hold our ‘Exclusive For Two’ vouchers (not to be confused with just 2 regular vouchers) by flying them in the small balloon with just one or two crew.

However, regular scheduled flights in the large balloon which carries 16 passengers (plus pilot) are not taking place yet and have been suspended until the 29th September at the earliest.

We cannot give a firm date for these big balloons to get back into the air because not only do such flights require passengers to be within 1 metre of each other, but they also involve large groups of people and both of these factors are in contravention of the current social distancing rules. Of course, 99% of our passengers have vouchers to fly in the large balloon, and so our business is still virtually grounded at this precise moment.

Having said that, we made ONE test flight in a 16 passenger balloon on the 30th July. Please read our page about the flight that was made, and the Covid-19 considerations in relation to that flight. Click here.

What will happen to my vouchers and expiry date?

We are keen to ensure you are not missing out through no fault of your own. Therefore we will extend your flight vouchers accordingly into the 2021 flying season. Furthermore, many passengers have contacted us to ask whether they could delay their flights until next year because they are shielding themselves (or family) or simply feel anxious about being in large groups, and of course we will be happy to accommodate these requests which seem very sensible.

Can I re-book my cancelled flight yet?

Yes! We have worked hard to get our flying schedule together for September and October so that you can re-book for later in the season. Of course, the government restrictions may still be in force, and so we cannot give any assurances about whether these flights will proceed. At this busy time, please avoid telephoning our office, and instead reschedule your balloon flight by visiting the redeem voucher section of our website.

Before re-booking your flight date, please be sure to read our page about balloon flights during Covid-19 by clicking here.

What if I’m buying a new voucher?

If you are purchasing new vouchers do not fear. We have increased the validity of all of our vouchers from 12 months to 18 months. This will give you enough time to get booked in and flown, be it in 2020 or 2021.

 

Page Last Updated: 26/09/20